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Andersons Nursing Leadership Management 5th Edition Dahlkemper Test Bank

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Andersons Nursing Leadership Management 5th Edition Dahlkemper Test Bank

ISBN-13: 978-0803629608

ISBN-10: 0803629605

 

Description

Andersons Nursing Leadership Management 5th Edition Dahlkemper Test Bank

ISBN-13: 978-0803629608

ISBN-10: 0803629605

 

 

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Below you will find some free nursing test bank questions from this test bank:

Chapter 19: Motivating Employees

 

Multiple Choice

Identify the choice that best completes the statement or answers the question.

 

____     1.   Which of the following types of needs are most people more tolerant of?

1. Psychological
2. Physiological
3. Safety and security
4. Self-actualization

 

 

____     2.   Why is Maslow’s hierarchy of needs so important to licensed practical nurses (LPNs)?

1. It enables them to label the behavior of a patient.
2. It enables them to judge the patient’s behavior.
3. It enables them to understand that each behavior is motivated by a need.
4. It enables them to make assumptions about their patient.

 

 

____     3.   As a nurse manager, you cannot motivate others without:

1. power.
2. technical skills.
3. charisma.
4. understanding.

 

 

____     4.   “Nurses who eat their young” is an example of what type of behavior?

1. Codependency
2. Horizontal hostility
3. Theory X
4. Theory Y

 

 

____     5.   When you accept a bad situation as okay, you are demonstrating:

1. belief in a lesser value.
2. belief in superiority of decisions.
3. belief in codependency.
4. belief in horizontal hostility.

 

 

____     6.   An especially dangerous belief for LPNs is to:

1. believe they can make do when staffing is inadequate.
2. believe they constantly need the support and presence of another staff member to function.
3. believe that all decisions made at the top are superior to decisions made by subordinates.
4. believe it is okay to label others on the staff.

 

 

____     7.   McGregor’s Theory X and Theory Y focus on:

1. a nurse manager’s ability to manage.
2. a nurse manager’s attitudes about people.
3. a nurse manager’s ability to supervise.
4. a nurse manager’s ability to accept responsibility.

 

 

____     8.   Theory Y managers believe that:

1. people lack motivation.
2. people cannot accept responsibility.
3. people accept responsibility.
4. people like to be directed.

 

 

____     9.   Which type of communication is a characteristic of Theory Y people?

1. Assertive
2. Aggressive
3. Social
4. Passive–aggressive

 

 

____   10.   Herzberg’s motivational theory has two factors. They are:

1. Theory X and Theory Y.
2. care and support.
3. self-discipline and creativity.
4. job hygiene and job motivation.

 

 

____   11.   Which of the following is an example of a job hygiene factor?

1. A clean facility
2. Cleanliness of the staff
3. Job security
4. Advancement in the workplace

 

 

____   12.   In order for you, as an LPN nurse manager, to create a motivational environment, you must be:

1. strong and aggressive.
2. a caring professional.
3. an effective organizer.
4. an able enforcer of rules and regulations.

 

 

____   13.   Which area of the hierarchy would be involved when you are in danger of failing a class?

1. Safety
2. Self-actualization
3. Belonging
4. Esteem

 

 

____   14.   When you focus on the needs in Maslow’s theory of human motivation and relate the hierarchy to your patients, you will understand:

1. how to perform procedures correctly.
2. how to follow your instructor’s directions.
3. the motivation for your patient’s behavior.
4. how to follow the doctor’s orders.

 

 

____   15.   You can meet your patient’s belonging needs by:

1. performing all care efficiently.
2. being a good listener and providing emotional support.
3. maintaining confidentiality.
4. giving a back massage.

 

 

____   16.   To achieve self-actualization, which of the following must take place?

1. All of the prior needs of the hierarchy must have been met.
2. Only one of the prior needs must have been met.
3. Only the need for self-esteem must have been met.
4. It is of no particular importance whether or not any of the previous needs have been met.

 

 

____   17.   Herzberg’s theory of motivation is focused on:

1. motivating all people at their jobs.
2. motivating people in their personal lives.
3. motivating males in their jobs.
4. motivating factory workers on the job.

 

 

____   18.   Maslow’s theory of human motivation is important because:

1. it identifies motivation in the workplace.
2. it helps explain what motivates behavior in individuals based on need.
3. it identifies the needs of patients when they are ill.
4. it identifies problems faced by all humans.

 

 

____   19.   As one travels up Maslow’s hierarchy, the behaviors are:

1. less of a challenge to meet.
2. of equal challenge.
3. more of a challenge to meet.
4. impossible to meet.

 

 

____   20.   The need for belonging cannot be met unless which of the following has been met?

1. The need for esteem and self-actualization
2. The need for safety
3. The need for self-esteem
4. The need for safety and physiological needs

 

 

____   21.   The nurse overhears the nursing supervisor tell a certified nursing assistant (CNA) that she is hopeless and will never function competently. The nurse knows that labeling this CNA will have what impact on motivation?

1. It will challenge the CNA to do better.
2. It will anger the CNA and motivate her to get even.
3. It will demotivate the CNA and cause her to stop trying to improve.
4. It will not have any impact on the CNA’s motivation.

 

 

Multiple Response

Identify one or more choices that best complete the statement or answer the question.

 

____   22.   What historical factors contributed to oppressed nursing behavior? (Select all that apply.)

1. Physicians were leaders and decision makers.
2. Nurses served as handmaidens to the physicians.
3. Nurses were educated to do what they were told without question.
4. Nurses had to manage jobs, families, and homes.
5. Nurses were expected to maintain an attractive appearance.

 

 

____   23.   The nurse recognizes the nurse manager demonstrates Theory X behavior when the manager exhibits what behavior? (Select all that apply.)

1. Control used to increase productivity
2. Force used to make nurses work harder
3. Frequent direction provided to tell nurses what to do
4. Expects staff nurses to accept responsibility
5. Believes nurses like their work

 

 

____   24.   The nurse manager identifies a staff nurse as dissatisfied according to Herzberg’s theory when what behavior is observed? (Select all that apply.)

1. The employee calls in sick frequently.
2. The employee filed multiple grievances in a few months.
3. The nurse does not contribute in a meaningful way.
4. The nurse does not make a difference in the work environment.
5. The nurse submits a letter of resignation.

 

 

____   25.   Which of the following is a characteristic of a Theory X manager?

1. The manager respects others.
2. The manager believes in punishment.
3. The manager believes that people like to work.
4. The manager believes that people lack ambition.

 

Chapter 19: Motivating Employees

Answer Section

 

MULTIPLE CHOICE

 

  1. ANS:  2

Most people are more tolerant of basic, physiological survival needs (food, water, and oxygen) because they are easy to recognize.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  3

Every behavior has a cause, and every behavior is motivated by a need. Maslow’s hierarchy identifies the needs that lead to behaviors and places them on levels.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  4

You will not be able to motivate those who work with you without an understanding of each employee’s motivation. The employees may do their work but not at the optimal level.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  4

Horizontal hostility occurs when nurses do not support each other. Nurses who eat their young is an example of oppressed group behavior. “I had to do it the hard way and so do they” is a statement often made by older nurses about younger nurses and refers to nurses who eat their young.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  1

When a nurse “makes do” when there is not enough staffing, the nurse is accepting a bad situation as okay. This indicates that the nurse feels she is of lesser value than other people are and needs to suffer more to receive any acknowledgment.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  4

This is a myth of oppression and is a dangerous belief for the LPN because it means that his or her decisions and thinking are not worthwhile. The LPN’s thoughts and decisions are as powerful and meaningful as anyone else’s are.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  2

Theory X and Theory Y take opposing points of view and focus on a manager’s attitudes about people.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 3

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

 

  1. ANS:  3

Theory Y managers recognize the complexity of others; therefore, this manager acknowledges creativity and identifies ways to motivate creativity.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 3

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

 

  1. ANS:  1

Theory Y people use assertive communication, which encourages dialogue, the sharing of ideas, and the elimination of value judgments.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 3

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  4

Herzberg says that there are two types of factors that play into motivation. Both job hygiene and job motivation are necessary for an employee to be motivated in a job and to remain in that job.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 4

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

 

  1. ANS:  3

Hygiene factors, such as insurance, working conditions, vacation time, and job security, are the attractors and maintainers of a job.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 4

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  2

The LPN manager can create a motivational environment by being a caring professional. A caring manager provides employees with an environment of growth and opportunity.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  1

When one is in danger of failing, the student does not feel safe. The student feels the threat of failing and experiences a need to survive that threat.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

  1. ANS:  3

Maslow’s hierarchy identifies human needs, and need motivates behavior.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

  1. ANS:  2

You provide emotional support and listen to the patient while that patient is in your care.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

  1. ANS:  1

All prior or lower needs must be met before the highest level of need can be met.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

  1. ANS:  1

Herzberg’s theory is focused on motivating people at their jobs.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 4

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

 

  1. ANS:  2

When you focus on the needs in Maslow’s hierarchy, you understand not only your motivation but also that of others.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  3

The needs are listed in hierarchical form, meaning from the lowest to the highest need. The shape of the figure indicates that the higher one goes, there are fewer people who have achieved that level.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

 

  1. ANS:  4

The first need, safety, must be met before the second, physiological needs; and so continues the progress through each need, step by step. Only when one need is met can the person focus on the next level of need.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

  1. ANS:  3

Labeling and stereotyping is likely to strip the CNA of all motivation and she will stop trying to improve.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 1

KEY:  Content Area: Motivation | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

MULTIPLE RESPONSE

 

  1. ANS:  1, 2, 3

In the early days of nursing, physicians were seen as leaders, and they made all decisions. Nurse’s jobs were considered the helper to the physician and led to oppressed nursing behavior. When nurses went to school they were taught to follow all physicians’ orders without question, leading to the oppression of nurses’ own thoughts.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

  1. ANS:  1, 2, 3

Theory X managers believe control is needed to make employees productive, and force is needed to make employees work harder. They provide a great deal of direction because they believe employees will do nothing if left without direction.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 3

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

  1. ANS:  1, 2, 5

The dissatisfied nurse calls in sick frequently because he or she does not like being at work, often files grievances, and is far more likely to quit the job.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 4

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

  1. ANS:  2, 4

A Theory X manager believes that people are lazy, dislike responsibility, prefer to be directed, resist change, and want to be kept safe. This manager also believes in punishment because he or she thinks this is the only way workers will perform.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 3

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing