Managing and Coordinating Nursing Care 4th Edition Ellis Hartley Test Bank
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Below you will find some free nursing test bank questions from this test bank:
|1.||You have received a performance appraisal in which you were criticized for your interactions with patients. You do not believe that this is a fair or accurate appraisal of your performance. What might your first response to your manager be?|
|A)||“I’m a little overwhelmed by the comments you have made. Could I have a little time to think about them before I respond—say, about 2 weeks?”|
|B)||“I do not agree with what you have said. I need time to gather some examples that show a different picture of me.”|
|C)||“This is really not fair because you haven’t spent that much time observing me.”|
|D)||“Tell me which patients complained about my care.”|
|2.||Which of the following is the most appropriate reply when you are complimented for a job well done?|
|A)||“There was nothing to it.”|
|B)||“Thank you. I appreciate your comment.”|
|C)||“I always try to do my best.”|
|3.||As a peer providing evaluation for others, your major focus should be:|
|A)||Making sure your evaluation will be used by the manager|
|B)||Specific behavioral observations of performance|
|C)||Ensuring that all staff receive positive feedback|
|D)||How you will manage the performance appraisal interview|
|4.||You must speak to an employee for repeatedly using a patronizing form of address for residents, such as “Honey,” “Dearie,” or “Granny.” Where is the best place to talk with this employee?|
|A)||Wherever she is the next time you hear her address a resident in that way|
|B)||At the nurses’ station|
|C)||In a private office|
|D)||In the employee lounge|
|5.||What is the most essential attribute of the place an interview is conducted?|
|A)||It should be away from the workplace entirely.|
|B)||It must have a desk and a place for both to write.|
|C)||It must be private.|
|D)||It must be comfortable.|
|6.||The medical unit at the university hospital has trained a small group of raters, and each person rates the employees being evaluated. The ratings are then combined. Why might they be using this approach to evaluation?|
|A)||To delegate work usually done by the supervisor|
|B)||To incorporate another aspect of shared governance|
|C)||To acquaint employees with the evaluation process|
|D)||To avoid rater bias in the evaluation process|
|7.||You receive reports that one of the nursing assistants on your unit is taking supplies to her home. Before speaking with her, what would you want to do?|
|A)||Attempt to observe the behavior|
|B)||Collect anecdotal notes from other employees|
|C)||Report it to your supervisor|
|D)||Search her locker|
|8.||After talking with an employee about your concerns for the way she addresses elderly patients, which of the following would be the best concluding statement?|
|A)||“I am sure I’ll never hear you address patients that way again.”|
|B)||“Make sure I never hear you say that again.”|
|C)||“Now that you know what I want from you, do you think you can do that?”|
|D)||“Please work on changing this behavior and next week I will talk with you about how it is going.”|
|9.||An employee is consistently late for work. You have documented her lateness over a reasonable period of time. What would you do next?|
|A)||Ask personnel to deduct the cost of time missed from her paycheck.|
|B)||Ignore the lateness because everyone has “emergencies.”|
|C)||Notify the employee that you wish to talk with her.|
|D)||Suspend the employee.|
|10.||What is a major purpose for the organization of performance appraisals?|
|A)||To create incentives to work harder|
|B)||To weed out unproductive employees|
|C)||To stop dissent among staff|
|D)||To provide a basis for management decisions about personnel|
|11.||What are the characteristics of good job descriptions? (Mark all that apply.)|
|A)||They are up-to-date.|
|B)||They are clearly written.|
|C)||They are broad in scope to cover added responsibilities.|
|D)||They provide management with room to interpret job responsibilities.|
|E)||They include only those characteristics that are important and necessary for successful performance.|
|12.||Which type of evaluation tool is probably the most widely used in nursing?|
|A)||Narrative or essay|
|D)||Management by objectives|
|13.||As a supervisor a nurse must plan and organize team activities and manage that team effectively. What is a critical characteristic of the supervisory role?|
|14.||A senior staff nurse has been selected to act as a coach to a new employee. The staff nurse knows that it is a priority that her behaviors in this role include what? (Mark all that apply.)|
|B)||Having many social interactions|
|C)||Assisting the new nurse to advance his or her career|
|15.||The new manager is looking for someone in the organization who can guide her and advocate for her when the need presents itself. She knows that she needs more than a coach or preceptor so she looks for a ____________.|
|16.||What is a characteristic of an effective performance evaluation system?|
|A)||It is supported by the unit staff.|
|B)||It is viewed in a negative manner.|
|C)||It weeds out ineffective personnel.|
|D)||It is supported by top administration.|
|17.||The performance appraisal system of the hospital you work in is undergoing changes. The unit manager holds a staff meeting to inform the staff of the upcoming changes. The unit manager knows that the most important information to include in her education session with the staff is what?|
|A)||Who will be doing the evaluations|
|B)||How often the evaluations will be done|
|C)||What criteria they will be evaluated by|
|D)||Who made the decision to change the system|
|18.||There are advantages and disadvantages to all the types of performance evaluations. An advantage to the narrative technique of evaluation is that it provides for an ______________ evaluation of personnel.|
|19.||Most hospitals use a form of progressive discipline when they have problems with a staff member. What is the goal of a progressive disciplinary process?|
|A)||Provide necessary documentation for termination if necessary|
|B)||Provide negative feedback for unacceptable behavior|
|C)||Provide a punitive forum to correct employee faults|
|D)||Provide for an admission of their problem behavior by the employee|
|20.||Supervisors have both positive and negative feelings about performance appraisal evaluations. What is a negative feeling for many supervisors?|
|A)||There is no cost value in the process.|
|B)||The process is too time-consuming.|
|C)||The process makes staff dislike them.|
|D)||The process destroys camaraderie on the unit.|
|11.||A, B, E|
|14.||A, D, E|