Description
Managing and Coordinating Nursing Care 4th Edition Ellis Hartley Test Bank
ISBN-10: 0781741068
ISBN-13: 978-0781741064
ISBN-13: 9780781741064
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Below you will find some free nursing test bank questions from this test bank:
Chapter 7
| 1. | You have received a performance appraisal in which you were criticized for your interactions with patients. You do not believe that this is a fair or accurate appraisal of your performance. What might your first response to your manager be? | |
| A) | “I’m a little overwhelmed the comments you have made. Could I have a little time to think about them before I respond—say, about 2 weeks?” | |
| B) | “I do not agree with what you have said. I need time to gather some examples that show a different picture of me.” | |
| C) | “This is really not fair because you haven’t spent that much time observing me.” | |
| D) | “Tell me which patients complained about my care.” | |
| 2. | Which of the following is the most appropriate reply when you are complimented for a job well done? | |
| A) | “There was nothing to it.” | |
| B) | “Thank you. I appreciate your comment.” | |
| C) | “I always try to do my best.” | |
| D) | “Ah, gee.” | |
| 3. | As a peer providing evaluation for others, your major focus should be: | |
| A) | Making sure your evaluation will be used the manager | |
| B) | Specific behavioral observations of performance | |
| C) | Ensuring that all staff receive positive feedback | |
| D) | How you will manage the performance appraisal interview | |
| 4. | You must speak to an employee for repeatedly using a patronizing form of address for residents, such as “Honey,” “Dearie,” or “Granny.” Where is the best place to talk with this employee? | |
| A) | Wherever she is the next time you hear her address a resident in that way | |
| B) | At the nurses’ station | |
| C) | In a private office | |
| D) | In the employee lounge | |
| 5. | What is the most essential attribute of the place an interview is conducted? | |
| A) | It should be away from the workplace entirely. | |
| B) | It must have a desk and a place for both to write. | |
| C) | It must be private. | |
| D) | It must be comfortable. | |
| 6. | The medical unit at the university hospital has trained a small group of raters, and each person rates the employees being evaluated. The ratings are then combined. Why might they be using this approach to evaluation? | |
| A) | To delegate work usually done the supervisor | |
| B) | To incorporate another aspect of shared governance | |
| C) | To acquaint employees with the evaluation process | |
| D) | To avoid rater bias in the evaluation process | |
| 7. | You receive reports that one of the nursing assistants on your unit is taking supplies to her home. Before speaking with her, what would you want to do? | |
| A) | Attempt to observe the behavior | |
| B) | Collect anecdotal notes from other employees | |
| C) | Report it to your supervisor | |
| D) | Search her locker | |
| 8. | After talking with an employee about your concerns for the way she addresses elderly patients, which of the following would be the best concluding statement? | |
| A) | “I am sure I’ll never hear you address patients that way again.” | |
| B) | “Make sure I never hear you say that again.” | |
| C) | “Now that you know what I want from you, do you think you can do that?” | |
| D) | “Please work on changing this behavior and next week I will talk with you about how it is going.” | |
| 9. | An employee is consistently late for work. You have documented her lateness over a reasonable period of time. What would you do next? | |
| A) | Ask personnel to deduct the cost of time missed from her paycheck. | |
| B) | Ignore the lateness because everyone has “emergencies.” | |
| C) | Notify the employee that you wish to talk with her. | |
| D) | Suspend the employee. | |
| 10. | What is a major purpose for the organization of performance appraisals? | |
| A) | To create incentives to work harder | |
| B) | To weed out unproductive employees | |
| C) | To stop dissent among staff | |
| D) | To provide a basis for management decisions about personnel | |
| 11. | What are the characteristics of good job descriptions? (Mark all that apply.) | |
| A) | They are up-to-date. | |
| B) | They are clearly written. | |
| C) | They are broad in scope to cover added responsibilities. | |
| D) | They provide management with room to interpret job responsibilities. | |
| E) | They include only those characteristics that are important and necessary for successful performance. | |
| 12. | Which type of evaluation tool is probably the most widely used in nursing? | |
| A) | Narrative or essay | |
| B) | Checklist | |
| C) | Rating scale | |
| D) | Management objectives | |
| 13. | As a supervisor a nurse must plan and organize team activities and manage that team effectively. What is a critical characteristic of the supervisory role? | |
| A) | Effective communication | |
| B) | Flexibility | |
| C) | Authoritarianism | |
| D) | Giving feedback | |
| 14. | A senior staff nurse has been selected to act as a coach to a new employee. The staff nurse knows that it is a priority that her behaviors in this role include what? (Mark all that apply.) | |
| A) | Listening attentively | |
| B) | Having many social interactions | |
| C) | Assisting the new nurse to advance his or her career | |
| D) | Providing support | |
| E) | Providing feedback | |
| 15. | The new manager is looking for someone in the organization who can guide her and advocate for her when the need presents itself. She knows that she needs more than a coach or preceptor so she looks for a ____________. |
| 16. | What is a characteristic of an effective performance evaluation system? | |
| A) | It is supported the unit staff. | |
| B) | It is viewed in a negative manner. | |
| C) | It weeds out ineffective personnel. | |
| D) | It is supported top administration. | |
| 17. | The performance appraisal system of the hospital you work in is undergoing changes. The unit manager holds a staff meeting to inform the staff of the upcoming changes. The unit manager knows that the most important information to include in her education session with the staff is what? | |
| A) | Who will be doing the evaluations | |
| B) | How often the evaluations will be done | |
| C) | What criteria they will be evaluated by | |
| D) | Who made the decision to change the system | |
| 18. | There are advantages and disadvantages to all the types of performance evaluations. An advantage to the narrative technique of evaluation is that it provides for an ______________ evaluation of personnel. |
| 19. | Most hospitals use a form of progressive discipline when they have problems with a staff member. What is the goal of a progressive disciplinary process? | |
| A) | Provide necessary documentation for termination if necessary | |
| B) | Provide negative feedback for unacceptable behavior | |
| C) | Provide a punitive forum to correct employee faults | |
| D) | Provide for an admission of their problem behavior the employee | |
| 20. | Supervisors have both positive and negative feelings about performance appraisal evaluations. What is a negative feeling for many supervisors? | |
| A) | There is no cost value in the process. | |
| B) | The process is too time-consuming. | |
| C) | The process makes staff dislike them. | |
| D) | The process destroys camaraderie on the unit. | |
Answer Key
| 1. | A |
| 2. | B |
| 3. | B |
| 4. | C |
| 5. | C |
| 6. | D |
| 7. | A |
| 8. | D |
| 9. | C |
| 10. | D |
| 11. | A, B, E |
| 12. | C |
| 13. | A |
| 14. | A, D, E |
| 15. | Mentor |
| 16. | D |
| 17. | C |
| 18. | In-depth |
| 19. | A |
| 20. | B |
